Refund Policy

GstaikDesigns

Last updated: 29 September 2026

This Refund Policy explains when purchases of GstaikDesigns products can and cannot be refunded. All of our products are digital goods, including graphics packs, textures, icons, mockups, presets and bundles, which you download and keep.

Section 1: Scope of This Policy

This policy applies to products purchased from GstaikDesigns through this website and through Payhip. Products purchased on Etsy or Gumroad are additionally subject to the buyer policies of those platforms. This policy forms part of our Terms of Service (https://gstaikdesigns.com/terms).

Section 2: Digital Products Are Final Once Delivered

Our products are delivered instantly. Once your order is complete, your files are available to download, and once the download has begun, the product has been fully delivered. For this reason, purchases cannot be refunded on a change-of-mind basis once the download has started.

This does not affect the refunds set out in Section 3. If there is a genuine problem with your files, we will put it right.

Section 3: Eligible Refunds

We will issue a refund in the following circumstances:

- Duplicate purchase. You purchased the same product more than once by mistake. Please send us the order numbers and we will refund the duplicate.

- Unresolved technical fault. The files are corrupted or cannot be opened, and we are unable to resolve the problem after you have reported it to us with the relevant details.

- Misdescribed product. The delivered files do not match the product description, or content listed as included is missing. This applies to verifiable facts, such as file counts, formats or resolution, and not to subjective opinions about style or quality.

Section 4: Non-Eligible Refunds

We are unable to offer refunds in the following circumstances:

- You changed your mind, no longer need the product, or found an alternative you prefer.

- You purchased the product by accident and the files have already been downloaded.

- You do not have the software required to open the files. The requirements are stated in every product description.

- You are dissatisfied with the style or quality of a product that matches its description.

- You are unable to complete the download because of your own internet connection.

- You report a technical problem but are unable or unwilling to provide details or evidence of it.

Section 5: Free Products and Free Versions

Free products and the free versions of our products are provided at no charge and are therefore not eligible for refunds. We encourage you to use them to evaluate a product before purchasing the full version.

Section 6: Subscriptions

Bundle subscriptions may be cancelled at any time through Payhip, and no further payments will be taken after cancellation. Payments for subscription periods that have already begun, and files that have already been downloaded, are not refundable.

Section 7: Customers in the European Union

If you are a consumer in the European Union, you normally have a 14-day right of withdrawal on distance purchases, which allows you to cancel an online order within 14 days without giving a reason.

An exception applies to digital content not supplied on a tangible medium. Under the EU Consumer Rights Directive, you lose the right of withdrawal once the download has begun, provided you gave your prior express consent to immediate access and acknowledged that you would lose the right of withdrawal by doing so. Accordingly:

- If you have not yet downloaded your files, you may withdraw within 14 days of purchase, and we will cancel and refund your order.

- Once your download has begun, the right of withdrawal no longer applies, because the product has been fully delivered to you.

Business customers: the right of withdrawal applies to consumers only. If you purchase as a business, freelancer, studio or agency for professional use, it does not apply to your order.

Section 8: How to Request a Refund or Withdrawal

To request a refund, email support@gstaikdesigns.com with your order number and a short description of the problem. To withdraw from a purchase within the 14-day period, email us with your name, your order number and a statement that you wish to withdraw from the purchase. No special form is required.

Approved refunds are issued to the original payment method through the platform on which you made the purchase.

Section 9: Changes to This Policy

We may update this Refund Policy from time to time. The latest version will always be published on this page with its "Last updated" date. The version in force at the time of your purchase applies to your order.

Section 10: Contact Information

Questions about this Refund Policy should be sent to us at support@gstaikdesigns.com.